Frequently Asked Questions
SafeWell Medical Supply does not bill Medicare or other insurance companies directly. However, you may be able to receive some reimbursement on certain products. For exact reimbursement and eligibility information please contact Medicare or your insurance provider directly.
No. We value our customers and their privacy, and wish to grow our relationship with each and every one. To this end, it is your privacy that comes first with your address and email information. SafeWell Medical Supply will never share any of your information with outside vendors.
On average, orders online or by phone ship in the same amount of time.
For online orders, we accept the following:
- Visa
- Mastercard
- Discover
- American Express
- PayPal
If you wish to pay by other means, we recommend that you call our customer service department (1-847-388-3540) and place your order via the phone.
Purchase orders are accepted from most businesses or governmental agencies with approved credit. All purchase orders must be e-mailed to customerservice@safewellmedical.com.
Yes, we do! Please contact our customer service department (1-847-388-3540) to see if we can accommodate your request.
Yes. You may place the order online or call our customer service department (1-847-388-3540).
SafeWell Medical Supply is required by law to collect sales tax on orders shipped within Illinois.
We understand that, sometimes, customers have a change of heart and wish to change or cancel their order.
While the amount of time you have to cancel your order is limited, you can call customer service (1-847-388-3540) and we will make every effort to accommodate your request.
If you have a Promo Code, you can enter it on the Shopping Cart page.
Please note that exclusions vary from promotion to promotion and offers cannot be combined.